I’m trying to buy something from Amazon but my account has been broken since Thursday. Any time I try to submit my order Amazon just responds with:
We’re sorry!
An error occurred when we tried to process your request. Rest assured, we’re working to resolve the problem as soon as possible. If you were trying to make a purchase, please check Your Account to confirm that the order was placed. We apologize for the inconvenience.
Being a reasonable geek and a person in the Internet industry I expect this kind of thing will happen. So, I decide to wait and try later. Yep, it didn’t work later either.
Since their online help didn’t solve my problem I decided to ask them for help. Amazon has one method to ask for help: an online form. I don’t mind filling out a form. There’s just one problem… the form doesn’t work. I tried from work on my desktop machine. I tried from work on my laptop. I tried from home on my laptop. I tried from home on my home desktop. I tried clearing my cache. I tried deleting cookies.
My account is broken. I am unable to submit the support form. I’m unable to get in touch with Amazon, right? We’ll see. As a last resort I sent mail to every single Amazon.com address I was able to find on their website (everything from press addresses to their recruiting addresses). Hopefully someone will reply.
Here’s my advice to Amazon and everyone else who has customers: Think about it – what happens to your customers if they can’t get a hold of you? I’ll tell you, they get pissed off and they go away.
If it weren’t for the $50 gift certificate Amazon is holding hostage I’d write them off and take my business to Barnes and Noble.