Thanks a lot AT&T

It seems that whenever cell phone provider customer satisfaction reports comes out, AT&T rates at or near the bottom of the heap. The thing is, I’ve actually had very few complaints about AT&T. I rarely have dropped calls, call quality is just fine and I can always get a friendly support person on the line if I have a question about my service.

This, however, irks me: they keep sending me "helpful" e-mails suggesting I could save money by signing up for a $30/month text messaging plan.

Sure, it seems logical that a plan would save me money. I have no text messaging plan so I pay the premium, per-text message fee for SMS messages of 20 cents per text sent or received. For a SMS addict that could quickly rack up a bunch of charges and bloat your bill.

Thing is, we’re not heavy SMS users. Last month Paula and I spent a whopping $4.40 on text messages (and that was a busy month).

Hey AT&T, there is two possible outcomes to send a message like this to your customers:

  1. They’ll just trust that you’re correct and honest and fork over an extra $30 a month and might not figure out that they’re getting screwed.
  2. They’ll do the math (either ahead of time like I did, or after the fact) and realize that you’re trying to screw them, at which point they’ll instantly become less satisfied with AT&T.

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I used to be someone who thought AT&T was a decent cell provider. This type of dick move has turned me into a customer who simply tolerates AT&T and will probably jump ship as soon as my contract runs out.

Internets is kerbusted

Well, not just the wonderful system of pipes… no TV or phone either. Since we get all our digital from Comcast, in addition to no you tube, there’s no boob tube.

And then there was that thing with mirror earlier tonight. You know what that means… seven more years of low bandwidth on a small cell screen.


Broken mirror

Showing more detail in SharePoint Calendar

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The SharePoint calendar is an ideal place to give people a quick overview of team events, but the overview can be a bit thin on detail for some people’s tastes. The calendar structure is pretty rigid, so we can’t just add columns to the view like we do in other SharePoint lists. We can, however, pick which column to display in the calendar view. Using calculated fields we will build a new event title to have our calendar events communicate extra information at a glance.

Here’s what we want: when looking at the calendar we’d like our site members to see the title of the calendar event AND the location of the event in parenthesis. The pictures below show what SharePoint gives us out of the box compared to what we’d like for our site members:

SharePoint gives us: image We Want: image

Here’s what we’ll do in brief:

  1. Create two calculated fields, one to be the month view title and one to be the sub heading for day and week views.
  2. Modify the view to show our new columns instead of the default columns.

Create new calculated field columns

imageIn our SharePoint calendar we’ll navigate over to the Calendar tab and click the "Create Column" ribbon button. We’ll call this column "Month View Title" and set the type to "Calculated". Now, let’s build up the formula. Remember, we want the end result to look like this:

Event Title (Location)

To create that string, our formula will look like this:

[Title] & " (" & [Location] & ")"

SharePoint’s calculated field will (among other things) combine, or "concatenate", strings. To concatenate strings we use the "&" (ampersand) symbol much the same way we use the "+" (plus) symbol for adding numbers. Building a string is as easy as double-click a column, type an ampersand, type some text in double quotes ("). We use the double quotes to make sure SharePoint knows we’re concatenating a string and not just another field.

For consistency with the month view, we also would like the location wrapped in parentheses for the day and week views. Let’s create another calculated column for this. Repeat the steps to create a column and call it “Day Week View Sub Heading”. The formula will look like this:

"(" & [Location] & ")"

Modify the calendar view

Now that we have the strings we want, we can change the calendar view to show our new calculated columns instead of the default, "out of the box" (OOB) event title.

imageIn your calendar, head back over to the Calendar tab again and this time click the "Modify View" button. In the Edit Calendar View settings we’ll change the "Calendar Columns" to show our new calculated fields. The title fields we’ll change are the "Month View Title", the "Week View Sub Heading" and the "Day View Sub Heading". Since we’re extra clever, we gave our calculated columns names which match up very nicely with these field titles. Click the OK button to save changes and we’re done.

Go crazy

The SharePoint calculated column feature gives a lot of flexibility and can be used without having to open SharePoint Designer or learn to write custom SharePoint solutions. Check out this article on MSDN to get your creative juices flowing.


Update: We’ve cross-posted this on the SharePoint for End Users blog.

InfoWorld likes SharePoint 2010

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On January 12th InfoWorld released their Technology Of The Year Awards list for 2011.

Best collaboration platform? SharePoint 2010.

"it’s clear that SharePoint 2010 is setting a new bar for what employees and users — and their IT organizations — will expect from a collaboration platform"


Makes me proud.

Migrated from dasBlog to WordPress

After many good years of publishing via dasBlog I made the decision to jump ship and start using WordPress. dasBlog has been speedy, stable and very easy to style. It’s a great power user tool but I’m now at the point where I want the simplicity of a more mainstream product.

Following the lead of Shan and Mike I opted for WordPress and set about installing it this weekend. A quick web search turned up more than a few helpful pages on migrating content (Kavinda’s post is a good one stop shop). The key components to my migration from dasBlog v1.9 to WordPress v2.9.2 were:

  1. Getting the content out of DasBlog – DasBlog to BlogML exporter
  2. Getting the content into WordPress – BlogML import plug-in (Kavinda Munasinghe’s Version)
  3. Providing a permanent redirect from old links to new – Redirection Plug-in

I would not call the migration painless, but after a bit of tech-turbulence it all came together. I’m now up and running on WordPress and everything is running smoothly.

To share the love I’ve created a page with my tips for migrating from dasBlog to WordPress.

Sneaky ways to make money part 27: steal search traffic

Say you make consumer broadband routers and you’re looking for a new revenue stream. Your customers expect you to spend money upgrading the firmware for their routers, but you’ve already taken money from them… they’ve paid already.

Don’t despair, there definitely are ways to squeeze more money out of your unsuspecting clients. For example: in your next router firmware update add a new feature that directs all mis-typed URLs to your own search page. Bingo! You get a brand new pipeline of money from all those paid search results and your customers will never know what hit them. Heck, they’ll probably think it’s spyware on their computers and spend a bunch of time trying to track down the bad bits and never even blame you!

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Some tips:

  1. Call it an “advanced” feature – Novice users will never touch anything labeled advanced for fear that they’ll break something important. You can rest easy knowing that you’ll be able to keep raking in the revenue for years to come.
  2. Turn in on by default in your next upgrade – People can’t turn off something they don’t know is there. And how are they going to know it’s there? Dig through all the menus to see what’s changed? I don’t think so. They’re not going to find it in the printed manual you gave them either… because you don’t give out printed manuals anymore.
  3. Throw in some security language – Who doesn’t want Anti-Phishing features? Protection from identity thieves?  Of course people want that, the net is a scary place and if you turn off security on your router pedophiles will move into your basement, eat your last Oreo and leave the lid off the toothpaste.

One final tip: don’t name your search site “dlinksearch.com”, it will shorten the time it takes for your customers to figure out that it’s D-Link who is being a dick and stealing traffic. If you make it too easy for them to figure out who’s stealing the traffic, but hard for them to figure out how to turn them off they’ll get pissed off and make blog posts telling their friends not to buy your hardware (yes, I’m looking at you, D-Link).

But, hey, no big deal, right? They’ve already paid money for your router. Once you’ve made the sale the existing customers are just a drag on your revenue. You can make it up in volume.

Office team shares the love: 2010 beta available

Yesterday we released the public beta of Office 2010, you should go download it right now.

Office 2010

There’s a bunch of new stuff, so it’s really hard to predict what’s going to be exciting to you, but here’s the top feature for me: ignore. Yep, ignore. Outlook has built in a big, beautiful chunk of anti-social awesome. You know when you get added to that really long e-mail thread that won’t go away? The one people keep replying to, dragging it on until it sucks the air out of your office through your monitor. Now you can just right-click, select ignore and the thread goes away… even future mails to the thread.

Another of my fav Outlook features: the Quick Steps. They are, at their heart, macros. Select a message and click a quick action to create a task, mark the message read and dump into into a folder all in one button press. I’m currently working on giving my quick steps the GTD treatment.

It’s the nature of my job, I live my life in Outlook. There is, however, a ton of goodness in all the apps. Go checkout the beta site for a run down of what’s new in each of the Office applications. There are features to make your life easier (e.g. multi-user editing of docs) and features to make you look good (e.g. spark lines in Excel).

But can you really use it? Absolutely. I’ve uninstalled Office 2007 on all my machines and only run Office 2010. Sure, it’s a beta, it’s not perfect. But it never stops me from getting my job done. So, If I can live using only the beta, you should feel comfortable at least trying it out for a bit.

Microspotting – A peek behind the Microsoft curtain

Have you ever wondered what kind of people work at MS and what makes them tick? Hop on over to Microspotting to get the dirt. While you’re there you can also really get to know Dan, a great dev who started as an intern on the Entourage team when I was a test lead there, Omar, a PM from the Entourage team (and also, coincidentally an intern there too), MC, who was on Mac office (Entourage was part of Mac Office)…. hey, this is just becoming a trip down memory lane. Clearly my friends haven’t been pimping their fame (or I simply couldn’t be bothered to read their blogs… of course, I blame them).

At any rate, it seems Ariel has a great knack for finding the personalities at Microsoft, and isn’t shy about stalking them to get the story. Geeks and stalking? How can you pass that up?

Enabled Clear QAM on my Media Center, High Def goodness ensues

If you record cable TV using Windows Media Center you may have wondered about recording high definition signals off the cable (or, like me, struggled unsuccessfully to make it happen). If you’re willing to take the beta plunge, Windows 7 has made getting some high-def content off your cable a lot easier.

First, the hurdles: you’ll want to do this only if you’re willing to run beta software and are not afraid of using RegEdit. To get it done without running a beta operating system you can track down the TV Pack for Vista Media Center (code named fiji), some other software and do some registry changes. If you believe the forums, upgrading Vista is more work (clean install plus two additional software installs), however, than running Windows 7. Windows 7 is just the singular install… but keep in mind you’ll need to be ready to buy it when the full version comes out.

The whole process was completely painless for me. I needed more hard drive space so I just took the old drive out to be an easy backup. I put in a new, bigger hard drive, installed Windows 7 Beta then headed over to Mike Wren’s blog for the registry setting for my card (Hauppauge HVR 1600). A quick reboot later and Media Center could see the clear QAM channels! Sweet! No more weather interference when watching local high definition broadcasts. 

Keep in mind, this doesn’t mean you can get all the high definition channels. Even if you subscribe to HBO (for example) the signal will be encrypted. Clear QAM is the unencrypted digital content broadcast over cable. For Comcast in my area this is our local stations in high definition as well as standard definition duplicate versions of some other channels (like Speed). It’s worth noting, just because it’s digital, it doesn’t mean it’s high definition. If you want to get all the content off your cable you’ll need to pay the big bucks for a CableCARD approved Vista PC. If, however, you’re like us and you really only care about HD from the major networks this does it.