{"id":1031,"date":"2012-01-09T11:01:51","date_gmt":"2012-01-09T19:01:51","guid":{"rendered":"http:\/\/www.little.org\/blog\/?p=1031"},"modified":"2012-01-09T11:01:51","modified_gmt":"2012-01-09T19:01:51","slug":"thanks-a-lot-att","status":"publish","type":"post","link":"https:\/\/www.little.org\/blog\/2012\/01\/09\/thanks-a-lot-att\/","title":{"rendered":"Thanks a lot AT&T"},"content":{"rendered":"

It seems that whenever cell phone provider customer satisfaction reports comes out, AT&T rates at or near the bottom of the heap. The thing is, I’ve actually had very few complaints about AT&T. I rarely have dropped calls, call quality is just fine and I can always get a friendly support person on the line if I have a question about my service.<\/p>\n

This, however, irks me: they keep sending me "helpful" e-mails suggesting I could save money by signing up for a $30\/month text messaging plan. <\/p>\n

Sure, it seems logical that a plan would save me money. I have no text messaging plan so I pay the premium, per-text message fee for SMS messages of 20 cents per text sent or received. For a SMS addict that could quickly rack up a bunch of charges and bloat your bill.<\/p>\n

Thing is, we’re not heavy SMS users. Last month Paula and I spent a whopping $4.40 on text messages (and that was a busy month). <\/p>\n

Hey AT&T, there is two possible outcomes to send a message like this to your customers: <\/p>\n

    \n
  1. They’ll just trust that you’re correct and honest and fork over an extra $30 a month and might<\/em> not figure out that they’re getting screwed.<\/li>\n
  2. They’ll do the math (either ahead of time like I did, or after the fact) and realize that you’re trying to screw them, at which point they’ll instantly become less satisfied with AT&T.<\/li>\n<\/ol>\n

    \"image\"<\/a> <\/p>\n

    I used to be someone who thought AT&T was a decent cell provider. This type of dick move has turned me into a customer who simply tolerates AT&T and will probably jump ship as soon as my contract runs out.<\/p>\n","protected":false},"excerpt":{"rendered":"

    It seems that whenever cell phone provider customer satisfaction reports comes out, AT&T rates at or near the bottom of the heap. The thing is, I’ve actually had very few complaints about AT&T. I rarely have dropped calls, call quality is just fine and I can always get a friendly support person on the line\u2026<\/p>\n","protected":false},"author":2,"featured_media":1030,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[16],"tags":[49,56],"class_list":["post-1031","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","tag-att","tag-cell-phones"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/posts\/1031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/comments?post=1031"}],"version-history":[{"count":0,"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/posts\/1031\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/media?parent=1031"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/categories?post=1031"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.little.org\/blog\/wp-json\/wp\/v2\/tags?post=1031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}