# Wednesday, November 16, 2005
How much is your blog worth?

Bengt, Steve and I spent a bunch of time posturing to figure out who could get their blog to the top of the Google search results for a made up word.  It's a page rank game, how "popular" is your web site?

Bah, kid stuff.  Real men (real capitalist men) care about money.  Here's the acid test: How much is your blog worth?


My blog is worth $15,242.58.
How much is your blog worth?

Thanks Tom for the pointer!

 

Tech | Blog | Web | Weird

Posted by Reeves  November 16, 2005
#    Disclaimer  |  Comments [0]  
# Friday, November 11, 2005
I was ashamed, but I got over it

I was always at odds with myself when I was working in the Mac group at Microsoft.  The team is a great, smart bunch of people who really love the Mac platform and really want to do right by the Mac and turn out cool software.  I knew we were doing good work but there is so much zealotry in the Mac community that it took me a long time to refer to Microsoft as “we”.  If you check out comments on Omar’s blog you can see first-hand some of the quasi-religious fervor that can follow any post which is construed as anti-Apple.

Well, it’s taken me a long time but I can finally say I’m proud to be a Microsoft employee.  Having worked at Microsoft for almost nine years now I’ve come to realize the public’s view of Microsoft as a big, evil company who’s sole purpose is to crush all opposition is both not the view of the majority of the public and also just not true.  The people with whom I’ve worked are, with few exceptions, driven to excel and truly passionate about producing great software for their customers.  We are a competitive lot, but while having another company (e.g. Google or Yahoo!) producing cool e-mail software may drive me to want to out-do them I no more want to destroy Yahoo! than I would want to injure an opponent when playing soccer (besides, if Yahoo was destroyed, I’d feel really bad for Hans, Rob and Randy… they’re great people).

Seeing as it’s past 2AM and I’m on the road, having trouble sleeping without my lovely wife around... I was thinking... Being a white, American male growing up in the ‘burbs (raised Christian to boot), working on Macintosh software at MS provided me with what is probably the closest experience I’ll ever have to true racism.  And I’m know it’s nothing compared to what blacks, gays, Muslims, handicapped etc. people may face. 

So, I suppose it’s no great triumph of human will against insurmountable odds... baby steps.

 

Idle | Life | Tech | Microsoft

Posted by Reeves  November 11, 2005
#    Disclaimer  |  Comments [4]  
# Sunday, October 23, 2005
Lots of music... but how do I find it?

Success! 

I have finally reached the end of my CD collection... they are now all ripped.  870 (give or take) CDs are now stored on my PC.  17,501 files in 1,411 folders for a total of 270Gb.  There are 458 unique album artists covering just about every, imaginable genre.

Crap?  How do I find something now?

Windows Desktop Search to the rescue!  I use this free desktop search engine at work to quickly dig through megabytes of saved e-mails… and now I’ve also found a great use for it at home as well.

You can either type in your search (searching through e-mail, files and more) then narrow the results to just the music files by clicking the “Music” icon in the toolbar or you can use the keyword “music” when you perform the search (e.g. “Robert Plant Kind:music”).  You can even create some quick play lists by doing a search like “kind:music genre:classical”.  From the results you can select multiple files and either play them directly from search or create a play list.


Ripping all the music was done over the period of four months and took me hours to complete, I definitely don’t want to do it twice.  All the music is ripped to a RAID array, each hard disk has an exact duplicate.  For backup advice, see my earlier post: Are you crash-safe?

 

Idle | Music | Tech | Software | Useful | Software

Posted by Reeves  October 23, 2005
#    Disclaimer  |  Comments [0]  
# Wednesday, October 05, 2005
Geotagging is not only easy, it's free

Pick a trip you took from, say, two years ago.  Take a look at the pictures.  Do you remember where each picture was taken?  Exactly where?  Great, do you think you'll remember that 10 years from now?  Don't worry, there's a soution (provided you don't loose all your digital pictures in both hard drive failures you're statistically likely to have between now and then).

smugMap_sm.jpg
My picture location on a satellite map?  How cool is that?

One of the nifty bits of data that can be embedded in a pcture's EXIF data is the longitude and latitude of where the picture was taken.  Adding this data to your pictures is called "geotagging" or "geocoding". While it's not hard to manually add this data to your pictures, you can also automatically add it if you have a GPS or an expensive camera.

EXIF: Exchangeable Image Format - descriptive data embedded in an image. This data is typically inserted into a JPEG image by a digital camera and contains information about the type of camera which took the picture, the shutter speed and date the picture was taken. A variety of free and commercial tools are available to allow you to view and edit EXIF data.

Okay, that sounds cool and all that... but so what?  Why can’t you just write down the information?  Imagine a slide show that walks along the path of your vacation, showing the pictures overlaid on a satellite picture of the area.   When we went hiking in Switzerland I took a GPS along and here’s an example of what Geotagging can get you: http://maps.smugmug.com/?feedType=geoAlbum&Data=859458 (look for a link to "play" in the right-hand column).  It is a large gallery (around 370 pictures) so it takes time to both load and play, be patient.  Tip: you can zoom in and out while the slideshow plays.

Manually adding a location stamp

When you add location stamps automatically (which I’ll discuss later) you’ll likely still need to adjust some of them manually, so let’s start with the process of manually adding or adjusting the geotag of a picture.  First, got get some software (don’t worry, it’s free and easy to use).  Microsoft Research, as part of their cool World Wide Media Exchange project, created a set of free tools for adding and reading tags.
First thing you need: Location StamperLocation Stamper requires you have the Microsoft .NET Framework 1.1 installed, so I suppose that is really the first thing you need… but I digress.  Go to the WWMX download page and follow the instructions to install the .NET Framework (step 1) and WWMX Location Stamper (from step 3).  Don’t worry about any of the other software on that page at this time.
Now, let’s stamp a picture.  Launch WWMX Location Stamper and select a picture from your collection by choosing "Add Photos..." from the "Photos" menu.  You can select one or more pictures at a time, but let’s start with just one.  The picture will show in the right-hand column of the Location Stamper interface.  At the bottom of the interface is a box to perform a "Location Search"; type in the address where the picture was taken.  Since Location Stamper will search the whole world, try to be as specific as possible, separating the information with commas (for example: Street, City, State, zip or City, country).  To get the location more exact, use the plus/minus icons to zoom in and out and use the white arrows at the edge of the map to pan the map.

To add the geotag, simply drag the picture from the photo area onto the correct location in the map and drop.  A small dot will appear on the map showing you the location stamped into the picture.

locationStamper_sm.gif 
Location stamper, with images ready to be stamped.

Automatically adding stamps

I mentioned before that you could buy a camera with a built-in GPS, but I don’t recommend them unless you have a distinct business need (e.g. you’re an insurance adjuster).  The cameras with built-in GPS are expensive and likely to become out of date very quickly.  The best route to go is to buy a GPS with a computer interface.  If you have a GPS it will work with any camera you have.  In our case we take two cameras on every trip, a large digital SLR for nice artistic shots and a little, pocket camera for convenience.  Having an external GPS allows us to stamp pictures from both cameras.

Step one: get a compatible GPS.  There are likely a number of GPS units which will work, but I can tell you for sure that the Garmin Geko 201, 301 and Foretrex 201 all work for this purpose.  The keys are: a) a GPS that can connect to your computer and b) a GPS that allows track data to be downloaded in GPX format.  If you’re going out on your own to pick a GSP unit, look for a unit that advertises the things above as well as good battery life and quick satellite acquisition (my two-year old Geko 301 eats batteries and can take forever to get a fix on its location).  The Garmin Geko 201 will run you about $120 new, the Forerunner 201 about $115.  You’ll also need a cable to connect your GPS to your computer (it’s not a standard item with most GPS units).

Step two: turn on your GPS and allow it to get its bearings.  If you’re sitting inside, next to your computer, you may have trouble getting a good signal.  Stop reading this and go outside. ;)

Step three: set your camera’s clock to be as close to the time displayed on the GPS as possible.  This is important because the location of the picture will be based on correlating the picture time to the GPS time.  Another thing to keep in mind: if you travel out of your home time zone you will need to perform some added time zone magic to get the pictures to line up correctly with the GPS data (I’ll discuss that later).

Step four: take some pictures.  With the Garmin GPS units (and with many other types as well, I suspect) you don’t really need to do anything other than turn them on.  The GPS will automatically start keeping a "breadcrumb" trail of your path over time.  This trail will stay in memory even if you turn off the GPS and take out the batteries.  You don’t need to save a track log unless you are running out of memory (in fact, it’s best if you can avoid saving track logs as the breadcrumb trail tends to be more detailed).

After you get your new (or break out your old) GPS and spend some time running around and taking pictures you’ll need to get the GPS data off the receiver and onto your computer.  The easiest way to do this with the Garmin units is to use the free GPS Track Download software from Microsoft Research (there are commercial applications, but once again, I’m cheap).  Follow the instructions on the WWMX download page to install the GPS Track Download software.

The Track Download interface is very minimal.  From the window select the type of data you want to download (I download track log and routes each time).  Next choose "download from device" from the action menu and select a location on your hard disk to save the GPX data.  You’re done with your GPS and Track Download for this session.

trackDownload_sm.gif 
Ready to download tracks from your GPS device.

If you haven’t already, download all your new pictures from your first location-tracked photo shoot (put them in a new folder for simplicity).  Launch Location Stamper and add all the new pictures (do this by browsing to the new folder, clicking a single picture, typing ctrl-a on the keyboard to select all and then hit the "Open" button).  Next, add tracks to Location Stamper by selecting "add tracks" from the "Tracks" menu.  You’ll see lines appear on the map pane as the GPX data is read in.  Finally, click the "Apply tracks..." button at the bottom of the picture pane.

About the apply tracks options: I find the best options to use are the options to set the location but put in a tricky cases bin, always prefer existing location information and save a backup copy.
Those are the basics.  Now that you have locations coded into your pictures here are a couple of cool things to do:

  • Upload your pictures to Smugmug, you'll get a "Map this" button automatically for any gallery with geotagged pictures (Flickr also supports Geotags).
  • If you have a web site you can use the WWMX Travelogue Builder program to make a cool travel diary with maps attached.
  • Add your pictures to the WWMX web application (the client app appears to have been hidden for some reason, but if you dig into the source of the WWMX download page you'll find it).

Some final notes

There are a couple places where things will get out of sorts when geotagging pictures:

  • Starting picture taking before starting the GPS – The location stamper software will attempt to place the pictures along the route based on time and location stamps.  On one of my trips the software placed some of my pictures in the middle of the ocean because the only GPS data it had was my home in California and a location after the picture was taken... the software just guessed the picture was somewhere in between.
  • Taking pictures in multiple time zones – EXIF data doesn’t contain a time zone stamp, but the GPS data does.  The Location Stamper will assume the time zone of the computer is the timezone for the pictures.  If you do what I do and set the time on the camera to local time for your trip you’ll need to adjust the time back to your local time before stamping the pictures (you can do this in Location Stamper by right-clicking a picture or group of pictures and choosing "adjust timestamp").  After you geotag the picture you can set the time back again using the same method. 


Update: WWMX Location Stamper is now downloadable directly from MSR, a lot easier than digging into the source of the WWMX page for the hidden link.

 


Posted by Reeves  October 5, 2005
#    Disclaimer  |  Comments [3]  
# Wednesday, September 21, 2005
Sorry, no mail beta invites at this time.

I appreciate the enthusiasm folks have for becoming part of the mail beta, but I don't, unfortunately, have any invites to give out at this time.  When I do have some invites to give out I'll be sure to make an announcement here.

Thanks,
Reeves

 


Posted by Reeves  September 21, 2005
#    Disclaimer  |  Comments [7]  
# Sunday, September 18, 2005
A whole lotta disk going on...

I'm getting close to finishing my hard drive upgrade for my desktop at home (ran out of space for ripping CDs) and the amount of storage I now have made me start thinking back to the computers I've had over my lifetime and how the storage specs have progressed

  • Apple IIe - No hard drive, just a 360 kB floppy drive (...720 kB thanks to a hole punch)
  • Mac LC - 40 MB (I have picture files large than that)
  • Power Mac 8100 - 250 MB (The drive was huge!  For a while, at least)
  • Mac PPC G3 - 4 GB (OS X has a system requirement of 3 GB, I think I can upgrade)
  • Home-built dual Celeron - 40 GB (Now that's huge... right?)
  • Home-built P3 server - 120 GB (That is huge, I'm never going to run out of room now)
  • Home-built MCE - .8 TB (Actually it's 1.6 TB of drives mirrored for data protection)

It's kind of wild, just a couple of years ago that amount of storage seemed obscene... now it's just necessary.

Care to take any bets on how long it takes me to be cramped for space?

 


Posted by Reeves  September 18, 2005
#    Disclaimer  |  Comments [0]  
# Friday, August 05, 2005
The next web mail product from MS is out there... somewhere.

By Internet time-scale this is very old news: the Hotmail team is working on a new product, some people have already gotten a glimpse via the mail beta. 

"Mail beta," you say, "what's that?"

It’s quite simple… it’s a beta of a new mail product.  True to Microsoft form we’ve given our new baby a name that tells exactly what it is (think: "Word", "Project" or "Streets & Trips").  We leave it to those renegades on the Mac team to come up with names like “Entourage”.

A while ago (Imran can tell you just how big of a while) we decided we needed to start fresh.  Hotmail was built to scale to hundreds of millions of two megabyte e-mail accounts, and it does that very, very well.  Hotmail is also built to work with web browsers most geeks would consider dinosaurs.  We realized the landscape was changing and we decided to do something about it. 

For the past year my job has been primarily one of a project manager.  I attended meetings, tracked dependencies and watched documents grow and shrink.  While this is a simplification of what I did (and in no way a slam on the role) it wasn’t what I enjoy most: working on the application interface.  Starting in mid-July Omar took over the project management duties (working with dev and others he’s put together a pretty slick combination of SCRUM and traditional processes… he’s putting us into overdrive) and I got the chance to return to the customer-facing side of the world.

That brings me back to the start of this post: the mail beta.  To go along with this mail beta we created a team space to keep interested parties abreast of our goings-on.  Hop on over there and check it out

For those of you who came to my blog from the team space… perhaps you weren’t looking for my blog… you were looking for my space.

 


Posted by Reeves  August 5, 2005
#    Disclaimer  |  Comments [3]  
# Thursday, July 28, 2005
A view from space with street names

On Sunday most people got their first glimpse of MSN Virtual Earth (well, the PR started Sunday at any rate) and frankly... it’s pretty damn cool.  Imagine the useful features of Google earth… but in a web page... no software installer needed (unless, of course, you’re not running a modern browser, but then you’re probably on a 200 baud modem as well). 

The site is cool for what it is, but it gets better, the Virtual Earth team thought ahead and built in some cool functionality to allow people to create custom maps... so one of our architects did.  To the see the fruits of his handiwork go to the start preview, click the down arrow next to the “start preview” logo and select “MSN Bloggers Map” from the Popular Feeds/Staff picks section.  Voila, a list of MSN bloggers showing their office locations on a satellite picture. 

Think about how fantastic this is; we’ve made stalking accessible to the insanely lazy and clinically agoraphobic.

 

Tech | Blog | Useful | Sites

Posted by Reeves  July 28, 2005
#    Disclaimer  |  Comments [0]  
# Monday, July 18, 2005
The DirecTV Fairy arrived

My DirecTV TiVo died a month or two ago so I went out and bought a new one (well… it was a shelf model but works great).  The old unit I just kept on a shelf, suspecting the problem was one of the hard drives… and since I had broken the seal and added a new hard drive warranty was out of the question.

This weekend I finally got around to taking an extra hard drive, imaging it and sticking it in the dead TiVo.  The process was not simple due to an intersection of no UNIX knowledge and aversion to reading instructions but it worked.  The DirecTiVo is back up again! 

But wait... I had the unit disconnected for over a month and DirecTV no longer recognized it.  I could tune to the help channels but couldn’t get any real channels.  Every channel has the same message, call DirecTV, extension 722.  Crap!  It was Sunday night... there was no way DirecTV employees were going to be around to help me.  <sigh> Okay, time to break down and call DirecTV, wade through thousands of voice prompts and button presses only to get a “call us Monday” message.

Thank you for calling DirecTV.  For English press 1, para Espanol ...
  <beep> 
For faster service, please use our automated phone system for paying your bills or adding services.  If you have a 3 digit code or extension displayed on your TV, please press it now, if...
  <beep><beep<beep> 
One moment while we check your configuration.  Please check your TV...

What?  I turn and look at the TV... the TiVo is reacquiring satellite data and then the picture shows up.  Freaking magical.  I dialed their automatic phone support, it recognized my caller ID, I input the code and it corrected the problem... no human required.  You see, this is the type of thing people like me in the software industry want to do, but it never quite comes out right and then you end up with things like the Comcast PVR (so Omar, can you record a new show yet without a reboot?).

 

Idle | TV | Tech | Gear

Posted by Reeves  July 18, 2005
#    Disclaimer  |  Comments [1]  
# Monday, June 06, 2005
Everything you never wanted to know about doe.com

Well, it's been a long time (10 years) with Network Solutions but I've finally gotten off my lazy butt and moved my domains over to GoDaddy.  The primary reason was to get away from paying $35 a year per domain and bring it down to closer to ten bucks a year.  A little effort to save a little money.

There will be only one casualty in the transfer: the history.  There isn't much documented in the Network Solutions registration but I always enjoyed being able to go look at the whois record for doe.com and find the registration date.  I guess I'll have to turn to this blog entry to reminisce from now on.

Doe.com - Record created on 27-Jul-1995

Along with this date I might as well record the story behind the registration.

Before working at Microsoft I had a job at a small "start up" (it wasn't starting, so the term "start up" is used loosely) named ResNova Software, Inc.  ResNova’s primary product was a BBS which, among other things, had functionality to aggregate Usenet newsgroups.  Back then there was far less garbage in the newsgroups but there was, strangely enough, a large number of posting from some “John Doe” fellow with the address john@doe.com.  Being the curious sort I decided to investigate who owned doe.com… turns out no one did.  Being the mischievous sort I decided to register it (domain names were free back then… I’m also the cheap sort).  I used to periodically check the account and respond to the occasional “are you real?” or “test” e-mail messages (and they were occasional).  The account was also useful when I was a test lead on Outlook Express and Entourage for the Macintosh, lots of spam to throw at the product.  Sadly, I can no longer play celebrity as john@doe.com is overrun with e-mail.  Surprisingly the bulk of the mail is no longer spam, it’s bounce messages from all the test mail, junk mail and virus mail purporting to be from john@doe.com.  John@doe.com can receive around 250 bounce messages per minute (my previous ISP threatened to kick me off his servers because just the mail connection attempts to john@doe.com were melting his servers, there weren’t even any accounts set up).

Today doe.com is mainly a traffic generator for my blog.  People show up randomly looking for either the U.S. Department of Energy (which used to be doe.gov but is now energy.gov but still didn't register energy.com, genius!) the Doe Fund (doe.org) and, at one time, the Canadian Department of Environment (which used to be www.doe.ca but appears to be no longer, it's moved on, it's an ex-site...*).  Just for grins I let my online life flow into the real world, my Volvo station wagon has the custom plate “doe com” (if you came here because I cut you off, I honestly apologize… it had nothing to do with you, I’m just impatient and meant no offense).

The info above covers just about everything, but it doesn’t answer the most frequently asked question: “Is Doe.com for sale?”  The answer is, “yes”, of course, everything has its price.  Each time I’m asked I sit down and seriously consider selling the domain name.  I don’t, after all, have a mail server set up, I don’t use the domain name as the identity of my web site and even the traffic it generates is nothing but a cost to me.  Why not sell?  Turns out I’m very sentimental and really don’t want to sell it, but because everything has to have a price I’ve set the price at an $3 Million to cover legal fees, taxes and, of course, pain and suffering for the loss.  I figure that amount is suitably ridiculous to drive off most all buyers and if someone does come along willing to pony up the ridiculous fee (heck, it’s a three-letter, easy to spell .com domain) I’ll take the money, give half to Uncle Sam, buy my wife something really nice and put the rest in the bank for retirement.

Oh, I'll spend a little on my car too, I need new tires for my Volvo... they don't seem to last for some reason.  Must be something wrong with the car.

* Much love and many appologies to John Cleese

Note from Reeves to Reeves: Before moving the WhoIs showed "Little.org - Record created on 10-May-2002".  I know the domain is much older than that but I'll have to do some research to find out when I first registered it.

 

Idle | Life | Tech | Net

Posted by Reeves  June 6, 2005
#    Disclaimer  |  Comments [3]  
# Thursday, June 02, 2005
Hopefully not a RAW deal

The various competing digital RAW formats have been a boon to professional and pro-sumer photographers but to date the support for them has been limited to the manufacturer's software and expensive photo editing software.  Yesterday's news that MS is going to support RAW in the OS is great news, I hope it will drive some serious improvements for the format (compatibility, closed standards and more abound).  Just having the big camera manufacturers talking about the same topic is fabulous.

More info:
Press release: http://www.microsoft.com/presspass/press/2005/jun05/06-01RAWWindowsPR.asp
Omar's comments: http://www.shahine.com/omar/MicrosoftRAW.aspx
Sean Alexander's comments: http://blog.seanalexander.com/LonghornGetsRAW.aspx
MS How-to article on dealing with RAW in XP: http://www.microsoft.com/windowsxp/using/digitalphotography/expert/rawfiles.mspx

 


Posted by Reeves  June 2, 2005
#    Disclaimer  |  Comments [1]  
# Thursday, May 12, 2005
No, it's not a sex toy

There's cool, and then there's geeky cool.  I think this is both.

Robots master reproduction
Andreas von Bubnoff
Modular machine assembles copies of itself in minutes.
 
Humans do it, bacteria do it, even viruses do it: they make copies of themselves. Now US researchers have built a flexible robot that can perform the same trick.

Cool, right?  What? I'm a geek?  Here, watch this video then tell me if it's cool.

For the full story, please check out the article at Nature.com.

robot.jpg

"Sarah Connor?"

 


Posted by Reeves  May 12, 2005
#    Disclaimer  |  Comments [0]  
# Tuesday, March 15, 2005
Some more fun Hotmail facts

Omar pointed out today that Wikipedia has a good article on Hotmail.  Lots of interesting facts including the origin of the service's name, "Hotmail".

From Bengt, the original Hotmail logo:

logo.gif

 


Posted by Reeves  March 15, 2005
#    Disclaimer  |  Comments [0]  
# Tuesday, February 22, 2005
DHL: you suck

UPS, FedEX, USPS... take note: if you can do a better job keeping track of packages than DHL I will insist that all shipments to me use your services.

I recently ordered three items from Dell computer... a pair of LCD monitors for me and my wife and a docking station for my wife's laptop.  All three packages were picked up at identical times from Dell by DHL.  Two of the packages are identically-sized, the third very close in size.  All three packages are being shipped to the same location, my home.  Check out the shipping status table below and tell me if you can spot my frustration?

Date Time Activity/comments Location
Monitor 1 - Current status: Delivered
2/21/2005 2:13PM Shipment delivered.   San Jose South, CA
2/21/2005 2:13PM With delivery courier.    
2/21/2005 7:59AM Arrived at DHL facility.   San Jose South, CA
2/18/2005 3:42PM Picked Up by DHL. Shipper's Door
Monitor 2 - Current status: Processed at Sort Facility.
2/20/2005 11:23AM Processed at Sort Facility.   Wilmington, OH
2/18/2005 3:42PM Picked Up by DHL. Shipper's Door
Docking station - Current status: In transit.
2/18/2005 3:42PM Picked Up by DHL. Shipper's Door

Every item was picked up from Dell by DHL at the exact same time on Friday.  Even though the box for the Dock is going to be a similar size to the monitor boxes, the Dock is 5 lbs and the monitors are 26 lbs... let's give DHL the benefit of the doubt and expect the monitors will be traveling together.  No?  They're not?  One arrived yesterday... 3 days ahead of schedule.

Okay, let's give DHL the benefit of the doubt and expect they'll get the same level of tracking detail.  Oops, sorry.  One package was tracked through a sorting facility in Ohio... the other simply showed up in San Jose with no intermediate stops. 

What about the dock?  It’s been “in transit” since the day it was picked up… no other detail is available… naturally.  Tracking number?  What’s that for?

"Hey Reeves, you got a package early, you should be happy."

Well, sure, if I didn't have a job and my wife wasn't in school we could sit at home all week waiting for the packages to trickle in.  Heck, I'd be happy with a semi-accurate tracking of the packages so I could plan to be home to receive them.  Having no idea when the boxes will arrive is disconcerting.  Receiving the 3 orders over a random number of days is frustrating.  Knowing I ordered a stack of expensive computer equipment and the shipper is sloppy in tracking and handling it is annoying.  Calling DHL to suggest they be more consistent and getting the attitude of "hey, you got your package early, you should be happy" is infuriating.  DHL, that's one step away from saying "hey, you got your package, you should be happy."

DHL: From this day forward I'm going to insist all shippers use UPS, FedEX or USPS... and I will pay extra for the privilege of not using your sloppy service.

 

Life | Tech | Hardware

Posted by Reeves  February 22, 2005
#    Disclaimer  |  Comments [4]  
# Wednesday, September 29, 2004
vol 1

Hotmail is a really big service - servers measured in the thousands, active users measured in the hundreds of millions, incoming mail measured in the billions.  It's not cheap to run (yeah, we're Microsoft, cry you a river).  To keep our costs down we don't make it easy to e-mail a human directly to get technical support and as a result users get (understandably) frustrated.

Enter Reeves, fearless, rogue cowboy PM, roaming the uncharted wastelands of the net searching for Hotmail users in need.  I spend tireless hours combing the dark corners of the net looking for...

OK, I don't even believe myself.  What I do is set up Google alerts to drop me an e-mail once daily when news reports mention Hotmail.  My primary interest is to find out what reporters are saying about Hotmail but I occasionally find gripes mixed in with the news.  Last week, for example, I came across a pro-wrestling reporter who had to re-write his weekly article because he was unable to get into his Hotmail account.

Since I'm not in support the only ways for me to be able to help people with Hotmail is to post info on my blog, free-lance by tracking down gripes on the web or (crazy thought here) to proactively design new features for Hotmail which make it easier to use <gasp>.

So, as always, if you have a gripe about Hotmail, e-mail me.  I love to hear compliments about our product but hearing complaints is the next best thing.  Coming up with brand new stuff is hard... fixing stuff we broke is easy, if we know it's broke(n).

P.S. it appears Hotmail is becoming a regular topic in the industry news... I wonder if I'll get a chance to meet The Rock.

 


Posted by Reeves  September 29, 2004
#    Disclaimer  |  Comments [0]  
# Thursday, September 16, 2004
you are a geek, aren't you?

I was chatting with Omar over lunch the other day and he was telling me about his latest wireless network setup and his frustration with trying to troubleshoot connection drops.  I feel his pain... my wireless network is a combination of one Microsoft base station (naturally) and two Linksys bases (two totally different models, of course).  I was unable to connect to the network when in my bedroom for about 6 months.  Everything worked everywhere else... but in the bedroom?  No.  Gah!  I think I solved the problem, but I'm not sure.  I'll have to document that later after I'm sure I understand it (no use posting embarrassingly wrong advice... I know I'm an idiot, but why tell others? I'll keep the illusion up as long as I can. smily face ).

So... where am I going with this rambling post with zero useful content thus far?  NetStumblerOmar commented that he wished he has a tool to tell him all the networks in his area and on what channel they communicated (yes, you can change the channel on your wireless base station for better connectivity).  There are probably a bunch of tools, the one I've found useful is NetStumbler

Netstumbler is a fun little app that can provide hours of entertainment for geeks.  This software will look for WiFi networks in range, document their SSID (essentially the network name), if they are encrypted, their channel, the signal to noise ratio and, if you have a GPS on your laptop, the coordinates.  It's a very useful tool for working out network issues... or for finding open networks (war driving is apparently a popular hobby).  Check it out if you have some time to kill or feel like living out your hacker fantasies.

Oh, war driving... Do you remember War Games with Matthew Broderick?  If you don't, rent it, it's a fun movie.  In War Games Matthew's character was trying to find a game company's mainframe by having his computer methodically dial every single phone number in a given area code and logging the phone numbers connected to computers - he was war dialing.  War driving is the modern equivalent where people put a WiFi-equipped laptop in their car and drive around logging open wireless networks.  Using software like NetStumbler you are able to drive around then dump the results to a program like Microsoft MapPoint to graph out all the open networks in your area.  Why?  Geeky fun, mischief or whatever reason doesn't really matter, it just reminds you that you shouldn't assume that because your computer is in your house that your data is safe.  My advice: turn on some form of encryption (WEP for most), hide the SSID and enable MAC filtering.  If you don't know how to do that, check your manual, it's worth learning how.

 

Tech | Net | Software

Posted by Reeves  September 16, 2004
#    Disclaimer  |  Comments [0]  
# Wednesday, January 28, 2004
The inventor of ctrl+alt+delete retires

Well folks, the guy who invented ctrl+alt_del is retiring.  The good news, we can still use his stuff.  David J. Bradley is retiring from IBM after more than twenty-eight years of service.  More on the inventor, David J. Bradley.

 

Gear | Tech

Posted by Reeves  January 28, 2004
#    Disclaimer  |  Comments [2]  
ss_blog_claim=73fdb325cd97b8c66954cf4e895da7f4