That wonderful glow

I’ve found that I really like taking pictures at night with long exposures.  Sometimes the colors are not true to life, but that doesn’t bother me, I like what I see.

While waiting around for friends on Saturday night I was able to grab a few pictures in the back yard.  I ended up with a flower picture I like.

I am surprised…. getting a picture a day is not as easy as it sounds.  It is fun, however, because I am forcing myself to take any picture that comes to mind just to make sure I have something.  It’s really helping to learn what works and what doesn’t.

How not to support your customers

I’m trying to buy something from Amazon but my account has been broken since Thursday.  Any time I try to submit my order Amazon just responds with:

We’re sorry!

An error occurred when we tried to process your request. Rest assured, we’re working to resolve the problem as soon as possible. If you were trying to make a purchase, please check Your Account to confirm that the order was placed. We apologize for the inconvenience.

Being a reasonable geek and a person in the Internet industry I expect this kind of thing will happen.  So, I decide to wait and try later.  Yep, it didn’t work later either. 

Since their online help didn’t solve my problem I decided to ask them for help.  Amazon has one method to ask for help: an online form.  I don’t mind filling out a form.  There’s just one problem… the form doesn’t work.  I tried from work on my desktop machine.  I tried from work on my laptop.  I tried from home on my laptop.  I tried from home on my home desktop.  I tried clearing my cache.  I tried deleting cookies.

My account is broken.  I am unable to submit the support form.  I’m unable to get in touch with Amazon, right?  We’ll see.  As a last resort I sent mail to every single address I was able to find on their website (everything from press addresses to their recruiting addresses).  Hopefully someone will reply.

Here’s my advice to Amazon and everyone else who has customers:  Think about it – what happens to your customers if they can’t get a hold of you?  I’ll tell you, they get pissed off and they go away.

If it weren’t for the $50 gift certificate Amazon is holding hostage I’d write them off and take my business to Barnes and Noble.